Shipping policy

At Filldora, we work to provide dependable delivery for our range of hardware repair parts, replacement components, and maintenance accessories. This Shipping Policy outlines how purchases made through filldora.com are prepared, dispatched, tracked, and delivered.

Order Preparation

After your order and payment have been successfully received, our fulfillment team begins preparing the items for shipment.

Most orders require approximately 1–3 business days for preparation before leaving the fulfillment facility.

Preparation may include product verification, packaging, shipping label creation, and transfer to the delivery carrier. Orders submitted during weekends, public holidays, or high-volume periods may require additional handling time.

Estimated Transit Time

After dispatch, the typical estimated delivery timeframe is:

Standard Delivery: 7–15 business days

This timeframe begins after the order has been processed and handed over to the carrier.

Estimated arrival dates are not guaranteed. Actual transit times may be affected by the destination, carrier network, customs procedures, local delivery conditions, weather, seasonal demand, or other circumstances outside our reasonable control.

Shipping Charges

Any applicable delivery fee will be calculated or displayed during checkout before payment is completed.

Shipping costs may vary according to factors such as:

Delivery destination
Package size or weight
Products included in the shipment
Available delivery method
Applicable shipping promotions

When a free-shipping promotion applies, the relevant conditions will be shown on the website or at checkout.

Dispatch Confirmation

Once your package has been handed over for delivery, a dispatch confirmation may be sent to the email address associated with your purchase.

When available, this confirmation will include a tracking number or shipment details that can be used to follow the delivery progress.

Please allow time after dispatch for tracking records to become active in the carrier's system.

Tracking Your Shipment

Tracking information may not update immediately after a parcel leaves the fulfillment facility.

During transit, there may also be periods when no new tracking scan appears even though the package continues moving through the carrier network.

If your tracking information remains unchanged for an unusually long period, contact us at service@filldora.com with your order number.

Hardware Parts and Multiple Packages

Filldora offers hardware repair components and accessories that may differ considerably in size, weight, availability, and fulfillment requirements.

For this reason, an order containing multiple products may occasionally be divided into separate parcels.

Separate parcels may:

Arrive on different dates
Be handled by different carriers
Have individual tracking numbers

Receiving one parcel does not necessarily mean that the remaining items from your order are missing.

Address Accuracy

Please carefully review your delivery information before submitting an order.

Customers should provide a complete and accurate:

Recipient name
Street address
Apartment or unit number, if applicable
City
State or province
Postal code
Country or region
Contact information

Incorrect or incomplete information can result in delays, failed delivery attempts, or returned packages.

If you discover an address error after ordering, contact service@filldora.com promptly. We will attempt to assist before dispatch, but an address change cannot be guaranteed once fulfillment or shipment has begun.

Delivery Delays

Although we aim for timely delivery, delays may occasionally occur due to circumstances such as:

Carrier network disruptions
Customs inspections
Severe weather
Transportation interruptions
Public holidays
Peak-season shipping volumes
Local delivery restrictions
Incorrect delivery details

If your shipment substantially exceeds the expected timeframe, please contact our customer service team so we can review the available shipment information.

Customs, Duties, and International Orders

International shipping availability depends on the destination and the delivery options presented during checkout.

International parcels may be reviewed by customs authorities in the destination country or region.

Depending on local requirements, an order may be subject to import duties, customs fees, taxes, or similar charges. Where these amounts are not collected during checkout, the recipient may be responsible for paying them.

Customs processing may also extend the delivery timeframe.

Missing Packages

If the carrier records your package as delivered but you cannot locate it, we recommend first checking:

Around the delivery location
With other household members
With neighbors where appropriate
Building reception or management
Any designated safe delivery area
Directly with the delivery carrier

If the shipment still cannot be located, email service@filldora.com with your order number and tracking details so we can review the available information.

Products Damaged During Transit

Hardware parts and repair components can contain small or precision-fit pieces, so we recommend checking the contents of your package shortly after delivery.

If an item appears to have been damaged during transportation, please contact us and provide:

Your order number
The affected product name
A description of the damage
Clear photographs of the item
Images of the parcel or packaging where relevant

This information helps us assess the shipment and determine an appropriate resolution.

Changes or Cancellations Before Dispatch

If you would like to request a change or cancellation, email service@filldora.com promptly after placing your order.

Requests submitted before fulfillment begins may be easier to accommodate. Once a parcel has been prepared, transferred to a carrier, or dispatched, we may be unable to change or cancel it.

Returned or Undeliverable Parcels

A shipment may be returned to the sender because of an incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or other carrier-related reasons.

If this occurs, please contact us so we can review the shipment and determine the available options based on the circumstances.